AT&T Business Landline Customer Service
Customer Responsibilities – Customer is solely responsible for abiding by the terms and conditions governing the use of its registered landline and/or toll free number(s) as set forth by the provider of its landline or toll free service. AT&T Landline Texting requires Internet access, for which Customer is solely responsible.
Customer must inform Users (i) that Messages are retained regardless of whether they have been deleted by individual Users or by API command and (ii) the period of time that Customer has requested that its Messages be retained. Customer may not use AT&T Landline Texting to transmit Protected Health Information (“PHI”). Customer is solely responsible for all uses of AT&T Landline Texting by its Users and shall indemnify and hold harmless AT&T and it suppliers against all claims arising from or related to such use.
If Customer is in breach of any terms or conditions hereof or Customer’s Enterprise Agreement, then in addition to any other remedies set forth in the Enterprise Agreement, AT&T may refuse new activation requests and/or modify or terminate Customer’s use of AT&T Landline Texting. Customer may only access AT&T Landline Texting via the interface purchased and by no other means. Customer may not access (or attempt to access) AT&T Landline Texting through any automated means (including use of any scripts, web crawlers, spiders, robots, site/search retrieval application) especially for the creation of User accounts.Customer is solely responsible for safeguarding its access to AT&T Landline Texting. Customer must take all reasonable steps to ensure that Customer’s passwords, username(s) and API access keys are not disclosed to unauthorized third parties or compromised in any way. Further, Customer is solely responsible for all activities that occur in connection with its account. If Customer becomes aware of any unauthorized use of its password(s), access keys or of its account, Customer must immediately notify AT&T Customer Care at 866-563-4703 or via use of the Support link on the Service Portal.
Overview Never miss a customer AT&T Landline Texting is the solution that lets you send and receive texts using your existing business or toll-free number. Customers text your business number and you can respond back using a browser on your desktop or a mobile app. Or, you can start a new conversation. How it Works AT&T Landline Texting is simple to use. AT&T enables your existing business number to send and receive texts. Use a web browser or an app on your device to read your messages, send a response, or to send new messages. Your customers simply send and receive texts on their mobile phones as they do today. No new equipment is required, and you can stay with your current landline or toll-free service provider.
Once set up, you can manage your contacts list and, depending on the package purchased, take advantage of various productivity tools such as creating groups, adding a customized signature to your messages, or setting up an auto reply. Customers prefer texting Customers can find calls intrusive and like to have the option of texting a business, as it puts control back in their hands. In a world where voice calls and email are less and less capable of cutting through, businesses have an opportunity to reach customers with the simplicity and urgency of texting. AT&T Landline Texting can improve communications in most businesses with customer facing roles. Following are some examples.
Customer use cases Improve customer service Example: The service department of a car dealership experiences high call volume and is missing calls. Calling customers back is not only time consuming but risks a further round of phone tag. With AT&T Landline Texting, many of the service department’s customers prefer to text their inquiry, allowing the service department to send a quick response; or to just click on the phone number in the text when circumstances require a conversation. Consider Landline Texting when setting appointments for sales or service or for sending reminders.
Customers like getting a text and you will love not being tied up on the phone. Staffing A staffing agency needs to match hiring managers with temp staff quickly and efficiently. The process of contacting candidates for jobs can involve time consuming voice calls and voicemails. AT&T Landline Texting enables the agency to text their talent pool and receive prompt responses. Recruiters like the immediacy of text messaging and appreciate not having to divulge their personal mobile number to receive a text. Consider using Landline Texting when you have a talent pool, employees or volunteers and want to communicate with the team.
Never miss a customer AT&T Landline Texting is the solution that lets you send and receive texts using your existing business or toll-free number. Customers text your business number and you can respond back using a browser on your desktop or a mobile app. Or, you can start a new conversation. How it Works AT&T Landline Texting is simple to use. AT&T enables your existing business number to send and receive texts. Use a web browser or an app on your device to read your messages, send a response, or to send new messages. Your customers simply send and receive texts on their mobile phones as they do today.
No new equipment is required, and you can stay with your current landline or toll-free service provider. Once set up, you can manage your contacts list and, depending on the package purchased, take advantage of various productivity tools such as creating groups, adding a customized signature to your messages, or setting up an auto reply. Customers prefer texting Customers can find calls intrusive and like to have the option of texting a business, as it puts control back in their hands. In a world where voice calls and email are less and less capable of cutting through, businesses have an opportunity to reach customers with the simplicity and urgency of texting. AT&T Landline Texting can improve communications in most businesses with customer facing roles. Following are some examples.
Customer use cases Improve customer service Example: The service department of a car dealership experiences high call volume and is missing calls. Calling customers back is not only time consuming but risks a further round of phone tag. With AT&T Landline Texting, many of the service department’s customers prefer to text their inquiry, allowing the service department to send a quick response; or to just click on the phone number in the text when circumstances require a conversation. Consider Landline Texting when setting appointments for sales or service or for sending reminders. Customers like getting a text and you will love not being tied up on the phone. Staffing A staffing agency needs to match hiring managers with temp staff quickly and efficiently.
The process of contacting candidates for jobs can involve time consuming voice calls and voicemails. AT&T Landline Texting enables the agency to text their talent pool and receive prompt responses. Recruiters like the immediacy of text messaging and appreciate not having to divulge their personal mobile number to receive a text. Consider using Landline Texting when you have a talent pool, employees or volunteers and want to communicate with the team.
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