at&t Business Landline Customer Service Phone Number

Send and Receive Texts Through Your Current Landline Phoning or emailing just doesn’t seem to reach customers like it once did. Too often, you can’t reach an interested customer because calls are diverted to voicemail.

Or, staff send appointment reminders only to find that customers just aren’t picking up the phone or responding to voice messages. Fortunately, AT&T Landline Texting can help you reach your customers, and in the way that many of them prefer. Reach your customers Surveys show that 81% of mobile phone users actively send and receive texts.* And 64% of consumers say that they prefer businesses that offer texting as a customer channel option.** Show customers that you’re easy to do business with. Reach them easily and help them communicate with you when and how they choose. *

Pew Research Center “Mobile Technology Fact Sheet.” January 2014. ** Harris Poll “The High Demand for Customer Service via Text Message.” August 2014. Make your landline smarter Use your toll-free and landline phone numbers to send and receive text messages. Communicate more effectively and efficiently with your customers via text, from the phone number your customers already know for your business. AT&T Landline Texting makes it easy.

Be more efficient Take advantage of the simplicity and immediacy of texting with AT&T Landline Texting. Schedule appointments, verify deliveries, confirm reservations, and answer sales questions, all from your existing landline or toll-free number. Easy access AT&T Landline Texting allows others to text to your existing landline or toll-free phone number. Read the text, respond to it, or send a new text using your Web browser or wireless device. It’s that simple. Easy setup Simply register your existing toll-free or landline phone number with AT&T. You’ll be ready to send and receive text messages using your landline number and virtually any Internet-connected device. Easy to use Read incoming messages, send a response, or send new messages from your browser or wireless device.

No new equipment is required, and you can stay with your current landline or toll-free service provider. Easy to manage Easily manage your contacts list, create groups, add a custom signature to your messages, set up a personalized auto-reply, and more. Even more productivity tools are just a tap away. Plays well with others Tailor a texting solution to your specific business needs with the AT&T Landline Texting API (application programming interface). Call your customers to action with a “call or text us” message. Discover new and even more ways to integrate your business applications and systems with the AT&T Landline Texting platform. And then look forward to reaching your customers, anytime, practically anywhere. Learn more AT&T Landline Texting Product Brief AT&T Landline Texting - API Product Brief Important Information

Customer Responsibilities – Customer is solely responsible for abiding by the terms and conditions governing the use of its registered landline and/or toll free number(s) as set forth by the provider of its landline or toll free service. AT&T Landline Texting requires Internet access, for which Customer is solely responsible. Customer must inform Users (i) that Messages are retained regardless of whether they have been deleted by individual Users or by API command and (ii) the period of time that Customer has requested that its Messages be retained.

Customer may not use AT&T Landline Texting to transmit Protected Health Information (“PHI”). Customer is solely responsible for all uses of AT&T Landline Texting by its Users and shall indemnify and hold harmless AT&T and it suppliers against all claims arising from or related to such use. If Customer is in breach of any terms or conditions hereof or Customer’s Enterprise Agreement, then in addition to any other remedies set forth in the Enterprise Agreement, AT&T may refuse new activation requests and/or modify or terminate Customer’s use of AT&T Landline Texting.

Customer may only access AT&T Landline Texting via the interface purchased and by no other means. Customer may not access (or attempt to access) AT&T Landline Texting through any automated means (including use of any scripts, web crawlers, spiders, robots, site/search retrieval application) especially for the creation of User accounts. Customer is solely responsible for safeguarding its access to AT&T Landline Texting. Customer must take all reasonable steps to ensure that Customer’s passwords, username(s) and API access keys are not disclosed to unauthorized third parties or compromised in any way. Further, Customer is solely responsible for all activities that occur in connection with its account. If Customer becomes aware of any unauthorized use of its password(s), access keys or of its account, Customer must immediately notify AT&T Customer Care at 866-563-4703 or via use of the Support link on the Service Portal.

Mobility resources

Overview Never miss a customer AT&T Landline Texting is the solution that lets you send and receive texts using your existing business or toll-free number. Customers text your business number and you can respond back using a browser on your desktop or a mobile app. Or, you can start a new conversation. How it Works AT&T Landline Texting is simple to use. AT&T enables your existing business number to send and receive texts. Use a web browser or an app on your device to read your messages, send a response, or to send new messages.

Your customers simply send and receive texts on their mobile phones as they do today. No new equipment is required, and you can stay with your current landline or toll-free service provider. Once set up, you can manage your contacts list and, depending on the package purchased, take advantage of various productivity tools such as creating groups, adding a customized signature to your messages, or setting up an auto reply. Customers prefer texting Customers can find calls intrusive and like to have the option of texting a business, as it puts control back in their hands. In a world where voice calls and email are less and less capable of cutting through, businesses have an opportunity to reach customers with the simplicity and urgency of texting.

AT&T Landline Texting can improve communications in most businesses with customer facing roles. Following are some examples. Customer use cases Improve customer service Example: The service department of a car dealership experiences high call volume and is missing calls. Calling customers back is not only time consuming but risks a further round of phone tag. With AT&T Landline Texting, many of the service department’s customers prefer to text their inquiry, allowing the service department to send a quick response; or to just click on the phone number in the text when circumstances require a conversation.

Consider Landline Texting when setting appointments for sales or service or for sending reminders. Customers like getting a text and you will love not being tied up on the phone. Staffing A staffing agency needs to match hiring managers with temp staff quickly and efficiently. The process of contacting candidates for jobs can involve time consuming voice calls and voicemails. AT&T Landline Texting enables the agency to text their talent pool and receive prompt responses. Recruiters like the immediacy of text messaging and appreciate not having to divulge their personal mobile number to receive a text. Consider using Landline Texting when you have a talent pool, employees or volunteers and want to communicate with the team.

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