at t Small Business Customer Service
Making Payments Can I make a payment online? Making a payment online is automatically included with online banking. You may use the bill payment service through online banking, Quicken and QuickBooks. If you use Quicken or QuickBooks, fees may apply.
Your bill payments will be sent to the recipients you designate, either as a paper check or an electronic funds transfer. All bill payments made are covered by our Online Bill Payment Guarantee. When do the funds for a payment leave my checking account? BB&T uses two bill payment types: electronic and paper check.
For recipients who do not accept electronic payments, a paper check will be sent by US Mail and the funds are withdrawn from your account after the recipient deposits the check. For electronic payments, funds are held on the Send On date and withdrawn on the Deliver By date, which is within two business days for recipients who accept electronic payments. For paper check payments, the paper check will be sent by US Mail and the funds are withdrawn from your account after the recipient deposits the check. If there is not enough money in your account on the Send On date, BB&T will cancel the payment.You will not incur an NSF fee, but your bill will not be paid. You will need to reschedule your payment when you have adequate funds available in your account. How far in advance can I make a payment? Payments can be scheduled for up to one year in advance. How large can a payment amount be? Payments can be made in any amount up to $100,000. Is there a limit to how many payments I can schedule during a single month? No, there is no limit. Does BB&T use a third party to process payments? BB&T partners with a third-party provider to process and deliver payments.
All support and claims issues are handled by BB&T. All claims and any client service issues should be directed to our online banking support at 888-BBT-ONLINE (888-228-6654). Online banking support hours are 6 am to midnight ET, seven days a week excluding Christmas Day, December 25. Can I schedule a repeating payment or transfer? Yes, you can schedule a repeating payment or transfer by selecting a frequency after you select the recipient and account while making a payment or transferring money. Transfers cannot be scheduled to occur on weekends or bank holidays. A repeating transfer is scheduled for one of those days will be moved to the following business day.
How do I know what type of payment method to use? If you have a recipient who does not need to receive payment for two to five business days, you can make a bill payment or schedule a future dated ACH payment and wire transfer. For next-day payments, you can use ACH payments and wire transfer. Many businesses also use ACH for payroll direct deposit. Before you use ACH, you must subscribe. Once you subscribe to the service, there is a two-day wait period until you can use the service.
If you are making an international payment electronically, you will need to use the wire transfer service. Before you use a wire transfer, you must subscribe to the service. Once you subscribe to the service, there is a two-day wait period until you can use the service. If you are not subscribed to this service, please visit your local financial center to make a one-time wire transfer. ACH payments and wire transfers can be scheduled for a date in the future. Money will not be sent until the date you specify and will arrive at the payment speed selected.
How much does it cost to use the ACH & Wire service? ACH payments and wire transfers both have a monthly service fee and a fee for each payment sent. See fee schedule. Who can receive payments? A recipient can be any company, agency, organization or individual with an address that includes a valid US Postal Service ZIP code, including APO/FPO (military) addresses. How much bill payment history can I view online? You can view all bill payments processed in the last 24 months. For access to bill payment information older than 24 months, please call online banking support at 888-BBT-ONLINE (888-228-6654) for assistance.
Can I make a payment online? Making a payment online is automatically included with online banking. You may use the bill payment service through online banking, Quicken and QuickBooks. If you use Quicken or QuickBooks, fees may apply. Your bill payments will be sent to the recipients you designate, either as a paper check or an electronic funds transfer. All bill payments made are covered by our Online Bill Payment Guarantee.
When do the funds for a payment leave my checking account? BB&T uses two bill payment types: electronic and paper check. For recipients who do not accept electronic payments, a paper check will be sent by US Mail and the funds are withdrawn from your account after the recipient deposits the check. For electronic payments, funds are held on the Send On date and withdrawn on the Deliver By date, which is within two business days for recipients who accept electronic payments.
For paper check payments, the paper check will be sent by US Mail and the funds are withdrawn from your account after the recipient deposits the check. If there is not enough money in your account on the Send On date, BB&T will cancel the payment. You will not incur an NSF fee, but your bill will not be paid. You will need to reschedule your payment when you have adequate funds available in your account.
How far in advance can I make a payment? Payments can be scheduled for up to one year in advance. How large can a payment amount be? Payments can be made in any amount up to $100,000. Is there a limit to how many payments I can schedule during a single month? No, there is no limit. Does BB&T use a third party to process payments? BB&T partners with a third-party provider to process and deliver payments. All support and claims issues are handled by BB&T. All claims and any client service issues should be directed to our online banking support at 888-BBT-ONLINE (888-228-6654). Online banking support hours are 6 am to midnight ET, seven days a week excluding Christmas Day, December 25. Can I schedule a repeating payment or transfer? Yes, you can schedule a repeating payment or transfer by selecting a frequency after you select the recipient and account while making a payment or transferring money.
Transfers cannot be scheduled to occur on weekends or bank holidays. A repeating transfer is scheduled for one of those days will be moved to the following business day. How do I know what type of payment method to use? If you have a recipient who does not need to receive payment for two to five business days, you can make a bill payment or schedule a future dated ACH payment and wire transfer. For next-day payments, you can use ACH payments and wire transfer. Many businesses also use ACH for payroll direct deposit. Before you use ACH, you must subscribe. Once you subscribe to the service, there is a two-day wait period until you can use the service. If you are making an international payment electronically, you will need to use the wire transfer service.
Before you use a wire transfer, you must subscribe to the service. Once you subscribe to the service, there is a two-day wait period until you can use the service. If you are not subscribed to this service, please visit your local financial center to make a one-time wire transfer. ACH payments and wire transfers can be scheduled for a date in the future. Money will not be sent until the date you specify and will arrive at the payment speed selected. How much does it cost to use the ACH & Wire service? ACH payments and wire transfers both have a monthly service fee and a fee for each payment sent.
See fee schedule. Who can receive payments? A recipient can be any company, agency, organization or individual with an address that includes a valid US Postal Service ZIP code, including APO/FPO (military) addresses. How much bill payment history can I view online? You can view all bill payments processed in the last 24 months. For access to bill payment information older than 24 months, please call online banking support at 888-BBT-ONLINE (888-228-6654) for assistance.
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