Business Answering Service
At Professional Answering Service, Inc., we set ourselves apart from other answering services by providing you with real, live agents instead of robots. Because we’re real people, we can easily adapt our style of answering to suit your company’s culture and personality.
If you want our small business answering service to sound as familiar and friendly as you are, we’ll make it happen. Plus, we can even answer as if we’re an in-house member of your team while your customers are none the wiser. At the end of the day, our business phone answering service is just here to make you look good!
Whether you need some extra support during busy season or you’re struggling with a short staff, you sure could use the help of a business answering service to keep your company moving forward. That’s where Professional Answering Service, Inc. comes in. We’ll create customized solutions for you that help you deliver attentive customer service to your valued clients. Thanks to us, you’ll be able to foster and maintain your image as a business that’s committed to customer care and satisfaction at all times. So if you’re ready to show your customers how much you care, our small business answering service is standing by! Call or e-mail us today to learn how we can help your Cleveland-area business.
Since 1950, Professional Answering Service, Inc. has been providing our business phone answering service to companies of all sizes and in all industries. We’re proud to boast how much our small business answering service has helped past clients, including:
Save Money With a Ruby NumberRuby can host your existing number or provide a telephone number in the area code of your choice, free of charge. No need for a landline or expensive PBX system—bypass the phone company altogether! And with our mobile app, you can choose to call out from your business line or personal cell number. All you need to run your business is Ruby and a cellphone. No Time to Return That Call? No ProblemThink of Ruby as your productivity champion—here to take administrative tasks off your plate so you can focus on building your business. In addition to our call answering service, our team of remote receptionists are happy to make outbound calls on your behalf to relay information or confirm appointments. We can even schedule meetings on your behalf via Calendly. It’s all included in your plan! A Live, Friendly Voice for Evening and Weekend CallersOpen evenings and weekends? Our extended-hours service ensures your callers are greeted by a professional, friendly receptionist excited to deliver an exceptional customer experience. This optional service extends our live phone answering to 5am-9pm Pacific and adds Saturday and Sunday service from 6am-6pm. Create Connections With Spanish-Speaking Callers Our bilingual receptionists create exceptional experiences for English and Spanish-speaking callers, and bilingual service is included in all our plans at no additional cost. All calls are answered live, and if a caller indicates a preference for Spanish, they will be promptly connected to a bilingual receptionist. We can also accommodate separate phone lines for Spanish-speaking callers, or give callers a choice with pre-recorded language options at the beginning of the call. Learn More About Bilingual Receptionists
Instant ActivationWe’re the only answering service to offer online instant activation for your call center services. You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry. Read more 24/7 ServiceWe provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year…including weekends, after hours and holidays. Read more Simple Order ProcessingSometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past. Read more Free Call PatchingCommonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure. Read more
Save Money With a Ruby NumberRuby can host your existing number or provide a telephone number in the area code of your choice, free of charge. No need for a landline or expensive PBX system—bypass the phone company altogether! And with our mobile app, you can choose to call out from your business line or personal cell number. All you need to run your business is Ruby and a cellphone. No Time to Return That Call? No ProblemThink of Ruby as your productivity champion—here to take administrative tasks off your plate so you can focus on building your business. In addition to our call answering service, our team of remote receptionists are happy to make outbound calls on your behalf to relay information or confirm appointments. We can even schedule meetings on your behalf via Calendly. It’s all included in your plan! A Live, Friendly Voice for Evening and Weekend CallersOpen evenings and weekends? Our extended-hours service ensures your callers are greeted by a professional, friendly receptionist excited to deliver an exceptional customer experience. This optional service extends our live phone answering to 5am-9pm Pacific and adds Saturday and Sunday service from 6am-6pm.
Our phone answering service has been designed to meet the needs of your small business. We’ve worked with over thousands of customers over the years, providing services that can’t be beaten. Our operators provide professionalism with each call they handle to ensure your clients are happy and serviced well. We never let a call go unanswered, our 24/7 live answering service provides unmatched service. When your office is closed or busy, we’ll handle all your calls to give your business a personal approach to handling customers. You’ll see detailed messages from us to your inbox, so if you need to handle something in the middle of the night you can react without staying by the phone all night all.
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