Business Telephone and Internet Service Providers
Successful businesses are able to minimize expenses by matching their service providers with the level of service and options required to adequately support business functions. When you need to find a business telephone service, you must analyze your needs, research available providers and select a service that effectively covers your current requirements and allows for easy expansion as your business needs change. When finalizing your telephone service selection, keep in mind cost, reliability and customer support options to ensure the best fit between your business and your provider.
Founded in 1995 as Aeneas Internet Services. Over the years it has grown from offering basic dial-up Internet services to a wide range of telecommunications. Aeneas is a regulated telephone utility in the state of Tennessee and offers services including nationwide Internet access, local and long distance service in Tennessee, Voice over Internet, commercial Web hosting and design, Internet backbone connectivity for businesses, broadband Internet, off-site file storage and disaster preparedness options.
Such emergency services are provided by VoIP vendors in the United States by a system called Enhanced 911 (E911), based on the Wireless Communications and Public Safety Act of 1999. The VoIP E911 emergency-calling system associates a physical address with the calling party's telephone number. All VoIP providers that provide access to the public switched telephone network are required to implement E911, a service for which the subscriber may be charged. "VoIP providers may not allow customers to "opt-out" of 911 service."
Early providers of voice-over-IP services offered business models and technical solutions that mirrored the architecture of the legacy telephone network. Second-generation providers, such as Skype, built closed networks for private user bases, offering the benefit of free calls and convenience while potentially charging for access to other communication networks, such as the PSTN. This limited the freedom of users to mix-and-match third-party hardware and software. Third-generation providers, such as Google Talk, adopted the concept of federated VoIP—which is a departure from the architecture of the legacy networks. These solutions typically allow dynamic interconnection between users on any two domains on the Internet when a user wishes to place a call.
Aeneas has a long history of firsts, and a particular sensitivity to the often-neglected needs of rural communities. It was the first company to bring Internet to rural Tennessee, and soon after its creation became West Tennessee's largest Internet provider. Aeneas was also the first to bring broadband Internet to rural Tennessee. And in 1999, Aeneas expanded into the telephone industry as Aeneas Internet and Telephone when it became Tennessee's first and only Tennessee-owned, facilities based Competitive Local Exchange Carrier ("CLEC"). In 2004, Aeneas became the first Tennessee-based VoIP carrier, over the largest municipal FTTH (fiber to the home) network in the country, once again taking a place on the front lines of the latest telecommunications breakthrough.
We’ll be frank here: As we discussed in our review of the Best Internet Service Providers, customer service throughout the entire ISP industry is rather lackluster. While this is just an exasperating reality for residential internet users, businesses can lose potential revenue during internet outages. Of course, no customer service rating can guarantee you’ll never have to sit on a frustrating call with customer service again. There are, however, a few things you can check on to make sure your ISP won’t leave you out to dry when things get tough.
1. Analyze your telephone service needs. Consider the load on your phone network and your Internet service needs. For small businesses, you may only need a primary phone line with a business-level Internet package, while large businesses may need multiple T-1 lines that tie into a phone switch to support heavy inbound and outbound phone traffic. Determine your near-term and future phone service needs to help ensure that phone companies can support your company's growth.
Local number portability (LNP) and Mobile number portability (MNP) also impact VoIP business. In November 2007, the Federal Communications Commission in the United States released an order extending number portability obligations to interconnected VoIP providers and carriers that support VoIP providers. Number portability is a service that allows a subscriber to select a new telephone carrier without requiring a new number to be issued. Typically, it is the responsibility of the former carrier to "map" the old number to the undisclosed number assigned by the new carrier. This is achieved by maintaining a database of numbers. A dialed number is initially received by the original carrier and quickly rerouted to the new carrier. Multiple porting references must be maintained even if the subscriber returns to the original carrier. The FCC mandates carrier compliance with these consumer-protection stipulations.
Check your speed regularly. Through testing, the FCC found that most major broadband providers have actual download speeds that meet or exceed advertised speeds. But some providers — a few major DSL providers and Viasat’s satellite internet — fell short in testing. To make sure you’re getting what you pay for, find your provider’s specific test site, or use a free testing site like TestMy.net to check your actual speeds. If you’re unhappy with your service, an inadequate speed test provides hard evidence for any complaints you bring up with your ISP.
Local Service and Support for California and Nevada Businesses At Utility Telecom, you can reach our customer service staff 24 hours a day, 7 days a week – a LOCAL service representative always answers your call! Regardless of where your business is located in California or Nevada, Utility Telecom has an office near you. With industry-leading technology solutions, Utility Telecom can provide you with the connections you need to be up and running with the most cutting-edge technology and efficient investments. Trust in Utility Telecom for all your business telephone and internet needs. Learn about Utility
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