Comcast Business Customer Service Telephone Number
Comcast business phone service is down and small businesses are freaking out 2 years Comcast’s business phone service seems to be having a huge nationwide outage.
While the company acknowledged that some customers may be experiencing problems with phone service, the issue seems to be pretty widespread, with reported outages in dozens of cities across the country. Apparently inbound and outbound calls are either not being completed at all, or are met with a recording saying the number is no longer in service. Comcast has a forum post that says the outage is effecting SMB (small to medium business) voice service only. While some of us may no longer think landlines are necessary, the reality is that they are the lifeblood of millions of small businesses across the country. And those small businesses aren’t happy.
Thousands are taking to Twitter, Facebook and Instagram to let their customers know that they are still open during the outage. While some are non-essential businesses, the outage is also effecting urgent-care locations like local police departments and emergency veterinary hospitals, which are technically set up as small businesses. Typically, most of us are accustomed to the internet going out and landlines being the only reliable way to communicate in an emergency. It seems that today the opposite it true, and people are turning to services like Twitter and Facebook to communicate with their customer base. We’ve reached out to Comcast and will update this post if we get any new information from them.
Unreliable Jan 16, 2018 Madisonalane More often than not a “network error” occurs while I’m trying to log on to the app, while I have full bars and full WiFi signal. And my WiFi is Comcast so I’m not sure why it’s having trouble communicating with its own app-wifi. The app is supposed to forward calls from my business to my cell phone, which it does, but it doesn’t state which phone the call was meant for. If someone was calling to speak with me it would be awkward to answer with the same greeting I use at my bridal store and it would be unprofessional to Just say “hello” if it is a bride calling! They should have really thought through and worked out a lot of these bugs before offering this app to consumers because it just makes the company look even worse.
Basically no one actually wants Comcast, that’s just our only choice because of where we are located. I sure hope things get better with the customer service and this app because a working phone, WiFi, and voice mail which they have not managed to get working are all key to my business’s success. Unreliable Jan 16, 2018 Madisonalane More often than not a “network error” occurs while I’m trying to log on to the app, while I have full bars and full WiFi signal. And my WiFi is Comcast so I’m not sure why it’s having trouble communicating with its own app-wifi.
The app is supposed to forward calls from my business to my cell phone, which it does, but it doesn’t state which phone the call was meant for. If someone was calling to speak with me it would be awkward to answer with the same greeting I use at my bridal store and it would be unprofessional to Just say “hello” if it is a bride calling! They should have really thought through and worked out a lot of these bugs before offering this app to consumers because it just makes the company look even worse. Basically no one actually wants Comcast, that’s just our only choice because of where we are located. I sure hope things get better with the customer service and this app because a working phone, WiFi, and voice mail which they have not managed to get working are all key to my business’s success.
Meeting your business needs is our priority Comcast Business offers customers a truly unique set of services for large businesses. Because these services differ from our standard lineup of great products, they require a specialized customer support structure that blends local and national support for maximum efficiency and the best results. Our highly talented team’s advanced levels of training enable us to meet the demands of our customers 24/7. Our People We have thousands of highly trained and highly skilled employees with years of experience, including a Carrier-Class network support group.
Extensive Training Ongoing training programs bolster the team’s years of experience, keeping them updated on the latest solutions for managing any emergency in any industry. Thorough Approach We deploy ongoing and proactive monitoring and troubleshooting to resolve problems. We’re There For You Every Step Of The Way Our team supports your business needs at all service checkpoints – from sign up, to detailed tech support, to billing. Our goal is to ensure that you always have an expert to answer questions about the service you receive. Existing Customer Support We’re standing by to help with all your service needs. 391-3000 Or, reach for the auto-support: Existing Customer Login Get Help & Support About Us About Us About Us Why Comcast Our History Our Network Customer Support Comcast Business Promise Social Media
Contacting Comcast in GeneralWhile 800-391-3000 is Comcast's #2 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-266-2278 is their best customer phone number overall, and we have put together a comparison of their undefined total ways to contact support for you to look at as well.
One thing to keep in mind as you try to reach Comcast help by calling them, is that other customers give their customer support at this number a 47% score for their communication skills and a 81% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number. Click here to see a comparison of all the phone numbers, social media and other avenues to contact Comcast.
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