Comcast Business Internet Customer Service
Comcast Business internet FAQ What’s the difference between Comcast and Xfinity? Xfinity is the consumer, or residential, division of Comcast, providing household TV, internet, and phone services.
Comcast split in 2010 to differentiate home services from business-level services, as well as to “refresh” their cable-provider image from decades past.3 The move to Xfinity TV and internet was also called out as a play to distance Comcast from its notoriously terrible customer service reputation and has generally just confused the public to this day. Adding to the confusion: besides being Xfinity’s parent company, Comcast also owns NBCUniversal and its stable of more than a dozen broadcast and cable TV networks and TV and film production studios. Heads Up There are third-world dictatorships with better customer-service ratings than Comcast. It’s legend, but not entirely accurate . . .
The Takeaway Comcast Business internet is an attractive option for a small business that requires speed and stability and is willing to pay a little more for it. It’s neither the fastest nor the cheapest, but Comcast Business internet is reliable, available, and loaded with extra features to sweeten the deal. Apart from the monthly pricing, it’s a small-business-friendly service that offers room to grow (to a point). And while there are some of the usual complaints, Comcast’s past negative customer service reputation doesn’t necessarily apply to its business internet division. Comcast Business’s client base is showing rapid growth, and the company is building its infrastructure to keep pace.4 It’s only growing so we’re certain Comcast could be the answer for your small business internet needs.
Comcast Business internet FAQ What’s the difference between Comcast and Xfinity? Xfinity is the consumer, or residential, division of Comcast, providing household TV, internet, and phone services. Comcast split in 2010 to differentiate home services from business-level services, as well as to “refresh” their cable-provider image from decades past.3 The move to Xfinity TV and internet was also called out as a play to distance Comcast from its notoriously terrible customer service reputation and has generally just confused the public to this day. Adding to the confusion: besides being Xfinity’s parent company, Comcast also owns NBCUniversal and its stable of more than a dozen broadcast and cable TV networks and TV and film production studios.
Comcast Business internet, servicing small to midsize startups for over a decade, is a solid alternative to the DSL connection that’s currently forcing your employees to squeeze twenty pounds of data through a five-pound tube. It may cost a little more than similarly micro-focused providers, but its dependable, fast network—not to mention an infrastructure that spans 39 states—rates a look for your expanding shop. Comcast Business internet is best for businesses that prioritize reliability and speed Like Starbucks and Pizza Hut, Comcast is everywhere—they don’t necessarily make everyone’s favorite latte or pepperoni slice, but they’re probably serving it somewhere near you. Comcast Business’s far-reaching availability and reliably speedy-and-stable connections are, however, counterbalanced by an 800-pound gorilla with a headset: a notoriously iffy customer service reputation. Still, with five service packages geared toward small businesses and, again, sheer ubiquity, Comcast Business internet is a definite startup contender—just be prepared to pay a little more for it.
The features you need, included with every plan Included Features 24/7 local customer support You’ll have quick access to dedicated support reps available around the clock. Open Close You’ll have quick access to dedicated support reps available around the clock. No data caps Meet the bandwidth needs of your business so you’ll always operate efficiently. Open Close Meet the bandwidth needs of your business so you’ll always operate efficiently. Dynamic IP address All Internet plans include a Dynamic IP address—the standard way of identifying your business on the Internet that changes each time you access the Internet. If your business needs a Static IP, you can add it for an additional fee.
Open Close All Internet plans include a Dynamic IP address—the standard way of identifying your business on the Internet that changes each time you access the Internet. If your business needs a Static IP, you can add it for an additional fee. Business WiFi Keep your employees connected on your private business network. Open Close Keep your employees connected on your private business network. Access to millions of XFINITY WiFi Hotspots nationwide Wherever your business takes you, you’ll stay connected with free access to millions of XFINITY hotspots across the country. Open Close Wherever your business takes you, you’ll stay connected with free access to millions of XFINITY hotspots across the country.
View plans with more speed View fewer plans Add-ons Business Phone with Voice Mobility A powerful phone solution designed for the way you do business, that brings advanced mobile capabilities to your business phone line for seamless voice communications. Open Close A powerful phone solution designed for the way you do business, that brings advanced mobile capabilities to your business phone line for seamless voice communications. WiFi Pro WiFi Pro enables you to advertise your business with a customized WiFi splash page, run reports that reveal customer demographics, foot traffic and average shopping times, and protect your business by filtering access to illicit sites and malware. Open Close WiFi Pro enables you to advertise your business with a customized WiFi splash page, run reports that reveal customer demographics, foot traffic and average shopping times, and protect your business by filtering access to illicit sites and malware. View plans with more speed View fewer plans
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